RMA (return merchandise authorization) number for return your goods

How Do I Return a Part or Core?
We have a 7-day return policy. All parts and cores should be returned within 7 days after delivery with a valid RMA number. We do not accept any returning after 30 days, no exceptions. To obtain an RMA number, you need to submit a support ticket within 7 days after ordering your product and we will email you an RMA (return merchandise authorization) number with instructions. Returns can't be accepted without an RMA Number.

Please Notice: Please be aware that you might receive multiple RMA numbers if you are returning multiple products. It is very important to return items to their correct return location with the correct RMA#. If products are returned to an incorrect location, credit will not be issued or significantly delayed.

How Should I Ship Back My Return?
Check that all of the parts you wish to return are included in your RMA e-mail.
We strongly recommend that you return your item with a shipping carrier that can provide you with insurance and a tracking number in case of loss or damage.
All returns should be able to be tracked from the time you ship your return until it is signed for on the dock.
Please make sure to clearly write the correct RMA number on the outside of the shipping box.
Please do not write on the "boxes" your parts come in as your product will not be considered "resalable".
All returns are freight prepaid by the customer. We do not offer return shipping reimbursement regardless of the party at fault.

When will I get my RMA number?
Most RMA numbers are issued within 2-4 business days. (On some items it may take longer than 4 days) Your RMA number along with complete return instructions will be e-mailed to you. If you do not receive your RMA number within 5 business days of your request, please contact us at Sales01@Xhorse.co.uk as there may be an issue with your return.